This is simplest plan we offers if you know the average number of tickets you receive per month . Server administration task and server monitoring is also included in this plan. Under this plan we offer per ticket support and domain can be unlimited per server. You will have to pay for number of tickets resolved per month. At the end of every month, we will generate an invoice with all the details of resolved tickets.

Features of per ticket plan:

Features Level-3 Level-1/2
Technician Level Expert Intermediate
Live chat for you Yes Yes
Live chat for your client No No
Control Panel administration Yes Yes
Resolution Time 1hr response / 6hr resolution 1hr response / 6hr resolution
Server Administration Yes Yes
Number of Tickets Unlimited Unlimited
Number of Domains per server Unlimited Unlimited
Number of Server Unlimited Unlimited
Dedicated Tech No No
Server Monitoring Yes Yes
Support through helpdesk/email Yes Yes
365 x 24 x 7 Yes Yes
Sales and billing support Yes Yes
Proactive communication with data center Yes Yes
Setup fees $75-Waived $75-Waived

Price for Level-3 technician:

Control Panel 300 Tickets/Per Month
200 Tickets/Per Month
100 Tickets/Per Month
cPanel/WHM $2.5 $2.75
$3.0
Plesk/Linux $2.5
$2.75
$3.0
Plesk/Windows $3.0
$3.25
$3.5
Helm/Windows $3.0
$3.25
$3.5
Webmin $2.5
$2.75
$3.0
Direct Admin $2.5
$2.75
$3.0
Ensim $3.0
$3.25
$3.5
Plain server/ without control panel $3.0
$3.25
$3.5
Free BSD $3.0
$3.25
$3.5

Price for Level-1/2 Technician:

Control Panel 300 Tickets/Per Month 200 Tickets/Per Month 100 Tickets/Per Month
cPanel/WHM $2.0 $2.25 $2.5
Plesk/Linux $2.0 $2.25 $2.5
Plesk/Windows $2.5 $2.75 $3.0
Helm/Windows $2.5 $2.75 $3.0
Webmin $2.0 $2.25 $2.5
DirectAdmin $2.0 $2.25 $2.5
Ensim $2.5 $2.75 $3.0
Plain Server/ without control panel $2.5 $2.75 $3.0
Free BSD $2.5 $2.75 $3.0

Note : Prices mentioned above are on per ticket basis.
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